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Back to Warranties Listing Page. Log in to Save Content. Available Languages. Download Options. Updated: August 2, Warranty is to remedy manufacturing defects, not issues relating to the proper operation of devices or systems.
They are generally limited in both the duration and the support they offer. Warranties generally do not include Cisco Technical Assistance Center TAC support, software updates, or any of the additional benefits obtained under a support service contract. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
The software policy is not a part of warranty and is subject to change without notice. Warranty support varies by Product and by Theater. Please answer the following questions and use the grids below to find how your warranty is supported. Cisco products currently come with one of the following warranties:. Actual delivery times might vary depending on customer location. Where next business day is not available, a replacement will be shipped the same business day if the RMA is received before the fulfillment warehouse cut-off time.
Part will be shipped using ground shipping with shipping charges prepaid. Actual delivery times may vary depending on Customer location. Actual delivery times of replacement products might vary depending on customer location. You can use our Warranty Finder to determine which Cisco warranty applies to a specific product or product family.
For information about non-entitlement, review the current policy document on the Cisco Legal Website. The Cisco product warranty is nontransferable. A warranty is provided solely to the original end user of the equipment. Before an RMA is issued, you must specify the part number and serial number of each part to be replaced. Replacement hardware may be new or like-new. When a warranty request is logged, the warranty support engineer will troubleshoot the issue to identify the faulty part, which might be a symptom of a larger problem.
Even though it might seem quicker and easier to just send a part, if the part arrives and still does not resolve your problem, this only delays the resolution. If you have an open warranty request, you can contact Cisco using the contact numbers. Or a return may be tracked at the Cisco Returns Portal. An RMA request is treated as in-warranty as long as it was initiated during the warranty period. The request is considered initiated after Cisco is contacted regarding the possible hardware issue even if the Cisco TAC does not complete the troubleshooting process and issue the RMA until after the warranty period expires.
Returning parts to Cisco is your legal obligation. Cisco advances replacement parts to you because we know that these parts are needed for your mission-critical activities. After replacement, these parts belong to Cisco and are tracked accordingly.
If you are unable to return any replaced part within 10 days, you are required to contact the Cisco asset recovery team in your region. Failure to return parts might result in Cisco invoicing your company for the part at list price or taking other appropriate action.
Region Email Address North America asset-recovery cisco. You can enter your RMA number and check if the part has been received. Or you may contact Cisco to check status of a return. This is an industry standard practice. In general, for newer products, Cisco is more likely to provide new parts. However, as products mature, Cisco establishes repair facilities to provide replacement parts. Cisco repairs only those parts that can be restored to a state functionally equivalent to new.
Any part that does not meet this standard is automatically removed from inventory. Actual delivery dates are based on local services. Cisco Service offerings provide a number of paid support options based on planned local stocking to minimize RMA delay. Your Warranty RMA is shipped from a centralized depot and could be from outside your local region depending on stock availability, adding shipping time and possible import delays.
In business-critical environments, reliance on warranty is not a standard or advisable business practice. As I know Cisco it's for sure 1. If you encounter a technical issue on the site, please open a support case. Communities: Chinese Japanese Korean. All Rights Reserved. The Cisco Learning Network. Data Center Certifications Community. Information Author. Cisco Admin. Lab Equipment and Software List The Lab exam tests features that can be configured on the equipment and the software versions indicated in the document below.
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View This Post. Edited by Admin February 16, at PM. Hi, I'm also wondering if this is still up to date.
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